English
हिन्दी
ITES BPO
Certificate Course in ITES BPO, Soft Skills & Communicative English
Qualifiers will be trained in Soft Skills, ITeS & Communicative English as per Industry Standards. Qualifiers will be suitable for ITeS BPO jobs, Trainer, Career Counselor, Service & Hospitality Industry etc
NSQF Level: Level 4
Notional Hours: 250
Accrediting Bodies: National Institute of Electronics and Information Technology
Certifying Bodies: Examination Wing, National Institute of Electronics and Information Technology
Formal structure of the qualification:
| Title of unit or other component | Estimated size (Hours) | Level |
|---|---|---|
| (i) SOFT SKILL | ||
| 1. What is Soft Skills | ||
| 2. Self Esteem & Stress Management | ||
| 3. Communication Skills | ||
| 4. Listening Skills | ||
| 5. Leadership Skills | ||
| 6. Problem Solving | ||
| 7. Team Work | ||
| 8. Corporate Culture | ||
| 9. CRM- The Management Model | 90 hrs (Theory = 36 hrs, Practical = 54 hrs) | 4 |
| 10. Telephone Etiquettes & Call Handling Skills | ||
| 11. Time Management | ||
| 12. Questioning Techniques | ||
| 13. Cover letter & Resume writing | ||
| 14. Group Discussion | ||
| 15. Mock P.I./Role plays | ||
| 16. Mock G.D./ Role plays | ||
| 17. Personal Interview skills | ||
| 18. Public Speaking and Presentation Skills | ||
| (ii) COMMUNICATIVE ENGLISH | ||
| 1. Understanding the communication process | ||
| 2. The different types of communication methods | ||
| 3. Communicating in English | ||
| 4. First language (Mother Tongue) Interference | ||
| 5. Importance of listening when learning English | ||
| 6. Organs of speech | ||
| 7. Vowels & Vowel sounds practice | 80 hrs (Theory = 32 hrs, Practical = 48 hrs) | |
| 8. Consonants & Consonant sounds practice | ||
| 9. Pronunciation | ||
| 10. Vocabulary | ||
| 11. Speaking as a language skill | ||
| 12. Business Communication | ||
| 13. Public Speaking and Presentation Skills | ||
| 14. Presentation by trainees | ||
| (iii) COMPUTER SKILLS | ||
| 1. Introduction to Computer | ||
| 2. Introduction to Operating System | ||
| 3. Word Processing | ||
| 4. Spreadsheets | ||
| 5. Presentation | 80 Hrs. (Theory = 32 hrs, Practical = 48 hrs) | 3 |
| 6. Introduction to Internet and WWW | ||
| 7. E-mail, Social Networking and e- Governance Services | ||
| 8. Digital Financial Tools and Applications | ||
| 9. Overview of Future skills & Cyber Security | ||
| Total (A) | 250 Hrs. (Theory = 100 hrs, Practical = 150 hrs) | 4 |
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