ITES BPO
Certificate Course in ITES BPO, Soft Skills & Communicative English
Qualifiers will be trained in Soft Skills, ITeS & Communicative English as per Industry Standards. Qualifiers will be suitable for ITeS BPO jobs, Trainer, Career Counselor, Service & Hospitality Industry etc
NSQF Level: Level 4
Notional Hours: 250
Accrediting Bodies: National Institute of Electronics and Information Technology
Certifying Bodies: Examination Wing, National Institute of Electronics and Information Technology
Formal structure of the qualification:
Title of unit or other component | Estimated size (Hours) | Level |
---|---|---|
(i) SOFT SKILL | ||
1. What is Soft Skills | ||
2. Self Esteem & Stress Management | ||
3. Communication Skills | ||
4. Listening Skills | ||
5. Leadership Skills | ||
6. Problem Solving | ||
7. Team Work | ||
8. Corporate Culture | ||
9. CRM- The Management Model | 90 hrs (Theory = 36 hrs, Practical = 54 hrs) | 4 |
10. Telephone Etiquettes & Call Handling Skills | ||
11. Time Management | ||
12. Questioning Techniques | ||
13. Cover letter & Resume writing | ||
14. Group Discussion | ||
15. Mock P.I./Role plays | ||
16. Mock G.D./ Role plays | ||
17. Personal Interview skills | ||
18. Public Speaking and Presentation Skills | ||
(ii) COMMUNICATIVE ENGLISH | ||
1. Understanding the communication process | ||
2. The different types of communication methods | ||
3. Communicating in English | ||
4. First language (Mother Tongue) Interference | ||
5. Importance of listening when learning English | ||
6. Organs of speech | ||
7. Vowels & Vowel sounds practice | 80 hrs (Theory = 32 hrs, Practical = 48 hrs) | |
8. Consonants & Consonant sounds practice | ||
9. Pronunciation | ||
10. Vocabulary | ||
11. Speaking as a language skill | ||
12. Business Communication | ||
13. Public Speaking and Presentation Skills | ||
14. Presentation by trainees | ||
(iii) COMPUTER SKILLS | ||
1. Introduction to Computer | ||
2. Introduction to Operating System | ||
3. Word Processing | ||
4. Spreadsheets | ||
5. Presentation | 80 Hrs. (Theory = 32 hrs, Practical = 48 hrs) | 3 |
6. Introduction to Internet and WWW | ||
7. E-mail, Social Networking and e- Governance Services | ||
8. Digital Financial Tools and Applications | ||
9. Overview of Future skills & Cyber Security | ||
Total (A) | 250 Hrs. (Theory = 100 hrs, Practical = 150 hrs) | 4 |