ITES BPO

Certificate Course in ITES BPO, Soft Skills & Communicative English


Qualifiers will be trained in Soft Skills, ITeS & Communicative English as per Industry Standards. Qualifiers will be suitable for ITeS BPO jobs, Trainer, Career Counselor, Service & Hospitality Industry etc

NSQF Level: Level 4

Notional Hours: 250

Accrediting Bodies: National Institute of Electronics and Information Technology

Certifying Bodies: Examination Wing, National Institute of Electronics and Information Technology

Formal structure of the qualification: 

Title of unit or other component Estimated size (Hours) Level
(i) SOFT SKILL    
1. What is Soft Skills    
2. Self Esteem & Stress Management    
3. Communication Skills    
4. Listening Skills    
5. Leadership Skills    
6. Problem Solving    
7. Team Work    
8. Corporate Culture    
9. CRM- The Management Model 90 hrs (Theory = 36 hrs, Practical = 54 hrs) 4
10. Telephone Etiquettes & Call Handling Skills    
11. Time Management    
12. Questioning Techniques    
13. Cover letter & Resume writing    
14. Group Discussion    
15. Mock P.I./Role plays    
16. Mock G.D./ Role plays    
17. Personal Interview skills    
18. Public Speaking and Presentation Skills    
(ii) COMMUNICATIVE ENGLISH    
1. Understanding the communication process    
2. The different types of communication methods    
3. Communicating in English    
4. First language (Mother Tongue) Interference    
5. Importance of listening when learning English    
6. Organs of speech    
7. Vowels & Vowel sounds practice 80 hrs (Theory = 32 hrs, Practical = 48 hrs)  
8. Consonants & Consonant sounds practice    
9. Pronunciation    
10. Vocabulary    
11. Speaking as a language skill    
12. Business Communication    
13. Public Speaking and Presentation Skills    
14. Presentation by trainees    
(iii) COMPUTER SKILLS    
1. Introduction to Computer    
2. Introduction to Operating System    
3. Word Processing    
4. Spreadsheets    
5. Presentation 80 Hrs. (Theory = 32 hrs, Practical = 48 hrs) 3
6. Introduction to Internet and WWW    
7. E-mail, Social Networking and e- Governance Services    
8. Digital Financial Tools and Applications    
9. Overview of Future skills & Cyber Security    
Total (A) 250 Hrs. (Theory = 100 hrs, Practical = 150 hrs) 4

 

 

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