PUBLIC GRIEVANCE REDRESSAL SYSTEMS (IVRS & WEB BASED SOLUTIONS

SHIKAYAT NIVARAN KENDRA, RURAL WATER SUPPLY & SANITATION DEPTT. PUNJAB (1800-180-2468)

NIELIT, Chandigarh has developed a complete solution forRural Water Supply & Sanitation Deptt. Punjab, includes an Advanced Interactive Voice Response System (IVRS)thathelps SNK customers to easily lodge complaints at the toll free callcenter number 1800-180-2468. The Rural Water Supply consumers canregistertheir complaints as well as retrieve the latest status of complaints registered by them throughunique complaint number provided to them. Initially, the SNK software was capable of recording complaints relating to watersupply schemes and RO Plants only but the same has now been modified and made broadbased since 28.10.2015 to register the complaints relating to Sewerage Schemes & Construction of Individual Household Latrines (IHHL).ShikayatNivaran Kendra with helpline no. 1800-180-2468 operated on 24x7 basis was inaugurated in Mohali on December 1st, 2009 for registration of complaints.

PUBLIC GRIEVANCE REDRESSAL SYSTEM (PGRS), LOCAL GOVERNMENT PUNJAB (1800-1800-0172)

CITIZEN FACILITATION CENTRE (CFC), CHANDIGARH (+91-172-4639999)

NIELIT, Chandigarh has developed a single window complaint redressal system (working 24x7) for handling complaints of various departments of U.T. Administration, Chandigarh through single telephone number. The departments are: Electricity Electrical poles Roads Public Health Construction(Govt. Buildings)
All the complaint centres are connected to central helpline centre through CUG mobiles. e.g. In case of electricity failure of any area, the same is registered at CFC and forwarded to the respective complaint cell through mobile.

SHIKAYAT NIVARAN KENDRA IN IRRIGATION AND PUBLIC HEALTH (IPH) DEPARTMENT, SHIMLA (1800-180-8009)

Shikayat Nivaran Kendra of the Department is functioning in US Club premises at Shimla. The Toll Free No. for registration of complaints is 1800-180-8009. NIELIT, Chandigarh has developed a complete solutionthat is a centralized complaint redressal cell for Irrigation and Public Health Deptt., Shimla, Himachal Pradesh, which has been established at US Clubpremisesat Shimla for registering and redressing complaints of consumers of Himachal Pradesh State. Anyone from any District of Himachal Pradesh can register a complaint by justdialling1800-180-8009(working 24x7) and through Interactive Voice Response System (IVRS) he can choose anyone of the types of complaints. The system will automatically provide a unique complaint number to the complainant and the complaint shall be forwarded to the concerned officers at the earliest for their immediate attention through Telephone, Email & SMS. The response received against these complaints is monitored and re-examined by higher officials after stipulated time period.

AIDS HELPLINE - STATE AIDS CONTROLS SOCIETY, UT, CHANDIGARH (1097)

NIEILT Chandigarh has developed a Multilingual (English, Hindi, Punjabi)AIDS Awareness helpline developed in 1998 for State Aids Control Society, UT, Chandigarh. Anyone can call a toll free no 1097, caller can choose the language then select from Standard questions with answers. In case caller is having his specific query, caller can record his question. IVR will automatically generate and allot a unique Regn. No to thecaller. These questions are answered and recorded by counsellors. Caller after 72 hours dial back 1097, enter the Unique Regn. No., and hear the answer. Another feature is that caller can also directly talk to the counsellor between 8 a.m. to 6 p.m.

RECRUITMENT EXAMS

CHANDIGARH EDUCATION DEPARTMENT - ONLINE SCHOOL COUNSELLING PROJECT FOR ADMISSION TO CLASS XI

SCANNING AND DIGITIZATION OF BIRTH AND DEATH REGISTERS OF PUNJAB

Major Activities are:-

• Scanning of Births & Deaths Registers at Civil Surgeon offices of Patiala & SBS Nagar.
• Data Entry of records from scanned images of Births & Deaths Registers.
• Quality Check of Entered data
• Quality Analysis of entered data by Civil Surgeon offices of Patiala & SBS Nagar.

HOSPITAL MANAGEMENT INFORMATION SYSTEM

Sector: Health
Architecture: Client-Server

NIELIT Chandigarh Centre has developed Web based Hospital Management Software for RML Hospital that take the help of latest technology to manage the working of hospital. Being modular in nature it easily integrates various aspects of hospital like OPD Registration, IPD, OPD Pharmacy (Drugs Distribution), Purchase and Stores. Its ready to use feature makes it very suitable for fastest implementation.

Benefits

• Patient record is easily accessible. Visits of the patient can be tracked.
• Require less Staff to cater more patients in same time or even less.
• Enhance patient care in a cost-effective manner.
• Fast, Smart and Accurate bills.
• The Doctors would spend their precious time more in clinical activities than to put in clerical activities otherwise

Main Modules

Out Patient Management (OPD):

Registering a new OPD patient

• Acquiring of patient demographic details
• Assigns an unique Central Patient Identifier(CPID) to Identify a patient across OPD and IPD on first visit
• Assigns an unique OPD Registration Identifier(OPID)
• Automatic fixing of appointment schedule (Location, Date, Time and Doctor)
• Generate OPD Card
• Request for an appointments
• Cancellation of an appointment

A) Registering a patient on revisit to OPD for re-consultation
B) Registering a patient on revisit to pharmacy for repeat medicine-Generates MIS Reports
C) Enquiry

Investigations(LABS):

• Sample collection entry for each test
• Test Result / Investigation Entry for each test
• Generates report on each test result
• Lab reports can be viewed on-screen
• Scheduling and monitoring of Lab inventory
• Generates MIS & DSS reports for each Labs
• Enquiry

Inpatient Management (IPD):

A) Admission processing (assigns a unique IPID, Bed No., Ward No. etc.)
B) Discharge processing along with discharge reports.
C) Transfer between the same or different departments, and within wards
D) Capturing basic data regarding health & treatment (Temperature, Blood Group etc.)

• Diet prescriptions and diet scheduling
• Drug prescriptions and drug scheduling
• Lab Investigations and OT scheduling
• Maintains and monitors appointment.
• Maintains and monitors bed occupancy
• Maintains and monitors patient at ICU
• Generates reports on admission, discharge, transfer, death, bed occupancy, etc.

Central Store Management:

A) Issue and distribution of items
B) Keep track of items issued to different departments.
C) Maintain stock accounting of all items
D) Keep track of indents raised.
E) Keep track of received items
F) Generates Weekly / Monthly / Yearly stock and consumption reports e.g., items Arrival / issued, D.R.R for OPD Pharmacy and keeps a record of all supply orders, challans and invoice details.
G) Duty Rosters of stores
H) Enquiry.

MIS Report Generation modules

This module facilitates On-line Queries and generation of highly useful information needed daily, weekly, monthly and yearly by hospitals management (HODs , MS Operational planning purpose, Administrative purpose, Medical Record Department (MRD) and Wards . Following are the list of details that will be generated for any specific period (Daily/ Weekly/Monthly/Yearly):

A) New In-Patients Admission List
B) Patients Discharge List
C) Patients Transfer List
D) In-Patients List as on any date
E) In-Patient Register
F) Investigation Status Report
G) Out-Patients Consultation Register
H) Out-Patients Consultation Statistics
I) New Registrations Statistics
J) Bed Occupancy / Vacant Status
H) Ward-wise Report
K) Out-Patients Statistics
L) In-Patients Consultation Statistics